Cancellation policy

SUBSCRIPTION POLICY

Effective Date: January 21, 2026

This Subscription Policy applies to recurring product subscriptions offered by ONE365 Supplements, operated by THE GOOD CAPTAIN LLC.

By selecting a subscription purchase option, such as “Subscribe & Save,” and completing your order, you agree to the following terms.

Automatic Renewal

Your subscription will automatically renew according to the delivery and billing frequency selected at checkout until you cancel it.

By enrolling in a subscription, you authorize THE GOOD CAPTAIN LLC to automatically charge your selected payment method for each recurring order without requiring additional approval before each charge.

Each recurring charge may include the current subscription price, applicable sales taxes, shipping charges and any other charges disclosed as part of the subscription.

Subscription Pricing

The price charged for each recurring subscription order will be the subscription price in effect for the applicable product at the time the order is processed.

Subscription prices are not permanently locked at the price of your first order unless a specific promotion expressly states otherwise.

The price of a future subscription order may be higher or lower than the amount charged for your initial order or any previous recurring order.

Prices may change because of promotions, changes in retail pricing, product costs, availability, subscription discounts, taxes, shipping charges or other legitimate business considerations.

Any percentage-based subscription discount will generally be calculated using the product price in effect when each recurring order is processed.

Where required by applicable law, we will provide advance notice of a material price increase. If you do not agree with the updated price, you may cancel your subscription before the next scheduled billing date.

Temporary promotional prices and special offers are not guaranteed to apply to future recurring orders unless expressly stated otherwise.

Billing and Delivery Frequency

Your subscription will be billed and shipped according to the frequency selected when you place your initial order.

Available frequencies may include delivery every 30 days, every 60 days or another interval displayed on the product page and during checkout.

Your billing or shipment date may change slightly due to weekends, holidays, payment processing, inventory availability or changes made to your subscription.

Managing Your Subscription

You may manage your subscription through your ONE365 customer account or through the subscription management link included in your subscription emails.

Depending on the available options, you may be able to:

View upcoming subscription orders;
Change your delivery date or frequency;
Skip an upcoming delivery;
Pause your subscription;
Resume a paused subscription;
Update your shipping address;
Update your payment method; or
Cancel your subscription.

Changes must be completed before the next recurring order is processed.

Canceling Your Subscription

You may cancel your subscription at any time without a cancellation fee.

You may cancel through your customer account, through the subscription management link included in your subscription emails or by contacting us at:

Email: one365usa@gmail.com

Canceling your subscription stops future recurring charges and shipments.

Cancellation does not automatically cancel, refund or recall an order that has already been charged, processed or submitted for fulfillment.

To avoid being charged for your next order, you must cancel before the next scheduled billing date.

Pausing or Skipping Orders

Where available, you may pause your subscription or skip an upcoming order through your subscription management portal.

Pausing a subscription temporarily stops future recurring orders until it is resumed.

Skipping an order affects only the selected delivery and does not cancel the subscription. Your subscription will continue with the following scheduled billing cycle.

Pause and skip requests must be completed before the applicable recurring order is processed.

Failed Payments

If your payment method is declined, expired or otherwise cannot be charged, we may retry the payment and contact you to update your payment information.

If payment remains unsuccessful, we may pause or cancel the subscription.

You are responsible for keeping your payment method current and valid.

Orders Already Processed

Subscription orders may be sent to our fulfillment provider shortly after payment is successfully processed.

Once an order has been charged or submitted for fulfillment, we might be unable to cancel it, change its contents, change its shipping address or stop shipment.

Any applicable return or refund request will be governed by our Refund Policy.

Product Availability

Subscription products remain subject to availability.

If a product is unavailable or discontinued, we may delay or skip an order, pause the subscription, contact you with available options, or cancel and refund the affected order.

We will not substitute a materially different product without your authorization.